Shipping policy
At VOSSILO™, we work to provide reliable international delivery and clear information throughout the shipping process.
Order Processing
Orders are normally processed within 1–3 business days after payment has been confirmed.
Orders are not processed or dispatched on weekends or public holidays. During product launches, promotions, periods of unusually high demand, or holiday seasons, processing may take slightly longer. If we become aware that we cannot dispatch an order within the stated timeframe, we will contact the customer with an updated estimate and the options available to them.
Estimated Delivery Times
The estimates below are measured from the date the order is confirmed and include the normal 1–3-business-day processing period. They are based on current delivery information supplied to VOSSILO™ and are estimates rather than guaranteed delivery dates.
| Destination | Estimated total delivery time |
|---|---|
| United States | 8–15 business days |
| Canada | 7–9 business days |
| United Kingdom | 5–8 business days |
| Mexico | 8–12 business days |
| Most European destinations | 6–10 business days |
| Norway and Sweden | 8–10 business days |
| Switzerland | 6–9 business days |
| Other international destinations | Varies by destination; the available estimate will be shown at checkout or confirmed by our support team |
For United States orders, the total estimate normally allows up to 3 business days for processing and up to 12 business days in transit.
Business days exclude weekends and public holidays. Remote areas, islands, military addresses, PO boxes, and territories may require additional time. A more specific estimate shown on the product page or at checkout will take priority over the general estimates above.
Shipping Confirmation and Tracking
Once an order has been dispatched, the customer will receive a shipping confirmation email containing the available tracking information.
Tracking systems may take 24–72 hours to display the first movement after dispatch. A delay in the first tracking update does not necessarily mean that the parcel has not been shipped.
Shipping Delays
Delivery may occasionally be affected by customs procedures, carrier disruption, severe weather, public holidays, unusually high logistics demand, border inspections, incomplete address information, or other events outside our reasonable control.
If an order is delayed, please contact us at vossilo@outlook.com. We will review the tracking information and, where appropriate, open an investigation with the carrier. Nothing in this policy limits any mandatory consumer rights that apply to the order.
Where applicable law requires it, if we cannot ship within the timeframe communicated at the time of purchase, we will notify the customer and provide the option to accept the revised timeframe or cancel the unshipped order for a refund.
Customs, Import Taxes and Duties
Charges collected directly by VOSSILO™ will be displayed at checkout. Depending on the destination, an order may also be subject to import duties, taxes, customs fees, or brokerage charges that are imposed by local authorities and are not collected by us at checkout.
Unless the checkout expressly states that such charges are included, the customer is responsible for any destination-country charges, to the extent permitted by applicable law. Customs processing may also cause delays. VOSSILO™ does not control the amount or timing of charges imposed by local authorities.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate delivery address. If you notice an error, contact vossilo@outlook.com as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
If a parcel is returned because the address supplied by the customer was incomplete or incorrect, or because delivery or collection was refused or missed, we may require payment of the actual reshipping cost before sending it again, where permitted by law.
Failed Delivery or Unclaimed Parcels
The customer should monitor the tracking information and follow any carrier instructions relating to attempted delivery, address confirmation, or collection from a local facility. If a parcel is not collected or delivery cannot be completed, it may be returned to the sender.
Please contact us if you need help with a failed delivery. Any reshipment, refund, or deduction for actual return costs will be assessed according to the circumstances of the order and applicable consumer law.
Orders Marked as Delivered
If tracking shows an order as delivered but you cannot locate it, please first check the delivery location, household members, neighbours, reception or mailroom, and any safe place indicated by the carrier. Then contact vossilo@outlook.com as soon as possible with your order number.
We will review the available delivery evidence and, where appropriate, request an investigation from the carrier. A carrier's “delivered” scan will not prevent us from reviewing a credible report of non-delivery. The resolution will depend on the investigation, the delivery evidence, the circumstances of the case, and any mandatory rights that apply.
Split Shipments
Orders containing more than one item may occasionally arrive in separate parcels. When available, separate tracking details will be provided for each shipment. A split shipment does not create an additional delivery charge unless this was clearly agreed before purchase.
Order Changes and Cancellations
We will try to accommodate cancellation or address-change requests received before processing begins. Once an order has been processed or dispatched, it may no longer be possible to cancel or modify it. The customer may still have return or withdrawal rights under our Return & Refund Policy and applicable law.
Contact
For questions about shipping, tracking, or delivery, contact:
VOSSILO™
Email: vossilo@outlook.com